What are the system requirements to run the SubsurfaceViewer®?
Your computer should have a good graphics card and an OpenGL version of 2.1 minimum. SubsurfaceViewer runs on Windows XP, Vista, 7 and 8 and Mac OS X. It is available for 32-bit and 64-bit operation systems.
Do I need a special Java-Runtime to run SubsurfaceViewer?
For Windows OS Java runtime as well as all extensions required are part of the set-up program. This Java runtime will be used just for the SubsurfaceViewer. For Mac OS X Java 6 must be installed previously. You can download Java 6 for OS X Lion 10.7 and OS X Mountain Lion v 10.8 or later here
. On older OS X versions Java 6 is installed by default.
What shall I do if I have a technical problem that is not covered by the FAQs?
If you have a Research Licence or a valid maintenance contract, please contact us using the contact form on this web site or by e-mail. Please include the name of your organisation and the contract number and we will get back to you. If you are using the free version, you can send us your question and we will get back to you as soon as possible.
Will my GSI3D model files load into SubsurfaceViewer XL?
Yes. Project files generated within INSIGHT's GSI3D Version can be loaded into SubsurfaceViewer without any loss of information. There are the following exceptions: If you load BGS v2011 files, some information will be lost. Project files including folds are not supported. BGS' fault handling is also not supported.
How does the licence activation work with the XL-version?
In two different ways. If you are using a research licence, you get an activation key based on a user ID, which depends on the individual computer you have. Perpetual licences are delivered with an USB-dongle (hardware device for authentication). This dongle allows you to use the program at different computers.
Some objects are not visible in the 3D-view. What can I do?
First, check if there is a driver update available on your computer. Some onboard graphics cards do not support OpenGL 2.1 correctly. If the driver update does not solve the problem, please contact us.
After switching on/off the full screen 3D view, the screen looks strange. How can I solve this problem?
Sometimes after switching on/off the full screen 3D-view, the graphic is not initialised correctly. Resize or un-dock and re-dock the 3D-view (see menu button "Windows"). This will initialise the 3D-graphic correctly.
How can I switch off the full screen 3D-view?
Just press the ESC-key.
Does the SubsurfaceViewer support stereo in 3D?
Yes. There are different options. If your graphics card supports active stereo, for example NVIDIA's Quadro cards, you can switch on this option via the program setting dialogue. The 3D-graphics can also be viewed in anaglyphs with red-cyan glasses available almost everywhere. If your computer monitor or 3D TV set supports side by side and/or top bottom stereo format, you can switch it on via the 3D-view settings.
How can I check which graphics card and which OpenGL version is installed on my computer?
After starting the SubsurfaceViewer, switch on the Java console (see menu button "Windows"). The information is displayed there.
Which formats are supported for videos of the 3D-view?
The SubsurfaceViewer supports the MOV video format only. This format guarantees the best quality. If you need other formats you can convert MOV-videos into other formats with a lot of freely available programs, for example the VLC media player.
Do I need two screens if I want a full screen 3D-view?
No. Full screen is also available if you have only one screen. But it is much more comfortable to have two screens, for you can see the 2D information and control all properties parallel to the full screen 3D-view.
Do I need an *.SVP-file if I want to publish my model?
Yes. An *.SVP-file contains all resources of a SubsurfaceViewer project and model, therefore you need this file for every project publication.